Kelsey Reidl

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231 How to Speak on Stages & Deliver an Amazing Customer Experience

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In this episode, I’m sitting down with Marc Gordon: a marketing expert, award winning keynote speaker & internationally recognized thought leader in the field of customer experience. 

And, I’m asking him about EACH of these 3 things!

I wanted to know HOW he became a marketing expert, he shares tons of tips for those who aspire to speak on stages like he does, and he gives us the rundown of what’s required to manage your customers expectations and have a great customer experience inside of your business.

We talk about:

Speaking:

  • What have you learned about the art of public speaking & delivering impactful presentations from stage

  • Any tips for delivering a memorable keynote?

  • How do you fight nerves going on stage

  • In your opinion, what’s 1 essential quality of a great public speaker?

You’ve appeared on a variety of news outlets, stages, podcasts, radio etc.

  • How did you begin to get Media Exposure on your brand?

  • What tips would you offer to a listener who aspires to put their message on mainstream media, like you have? Where do they begin?

Running Your Business Today...

  • What does a current ‘week in the life’ look like for you

  • Is there a tool / tip / resource that helps you run your business smoothly?

  • Anything exciting coming down the pipeline that you’re working on?