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There are a million little ways to turn a ROUTINE CLIENT INTERACTION into a remarkable one, and today I’m going to focus on 3 of them!

In our fast-paced, mostly digital world, it's easy to get caught up in the transactional aspects of our work and in our lives. 

• We fire off emails rather than picking up the phone,

• We cut straight to the chase rather than asking our customers how their weekend was,

• And the at the end of the workday, we buy things online rather than at the local shops & hermit in our homes to order dinner to our doorstep

While there's nothing wrong with convenience, it's important to remember that we're human beings, not robots. We crave connection, experience and interaction. We want to feel like we're part of something larger than ourselves.

But these moments of meaning are becoming increasingly rare.

The opportunity for you is that it’s the little things like creating memorable experiences, story-telling, and differentiating from your peers that CREATE these talkable moments, and they make a big difference in how your customers perceive you, your product and their receptivity to doing business with you.

And the best part is that creating a talkable moment isn’t going to add extra work to your day. It’s simply about doing ONE thing that customers NOTICE and TALK about. 

When we do this, we not only make the world a more enjoyable place, but we also make our CUSTOMER INTERACTIONS more memorable. 

In this episode, I will share with you 3 simple ways to improve any client experience and to turn every interaction into a talkable moment.